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Terms and Conditions

Last Updated: 19/8/2026

Welcome to [Igbo Learning Centre Name] (“we,” “us,” “our,” or the “Centre”). These Terms and Conditions (“Terms”) govern your use of our website, online learning services, classes, lessons, and related services.

1. Late Arrival

Students and teachers are expected to arrive on time.

If a student arrives late, the lesson will normally end at the originally scheduled time and additional lesson time may not be available.

For example, if a 60-minute lesson begins at 3:00 p.m. and the student joins at 3:15 p.m., the lesson may still end at 4:00 p.m.

If a teacher is late, the Centre will make reasonable efforts to provide the full lesson time or an appropriate alternative.

2. Technical Problems

Students are responsible for having:

  • A reliable internet connection;

  • A suitable device;

  • A working microphone and camera where required;

  • Appropriate software or applications required for the lesson; and

  • A quiet environment suitable for learning.

If a technical problem on the student's side prevents the lesson from taking place, the lesson may be treated as a completed lesson, particularly where less than 24 hours' notice is provided.

If a technical problem is caused by the Centre or teacher and prevents the lesson from taking place, we will make reasonable efforts to reschedule the lesson or provide an appropriate alternative.

3. Trial Lessons

Where trial lessons are offered, they are intended to allow students to become familiar with the teacher, teaching approach, and learning experience.

Trial lessons are subject to the same cancellation and attendance requirements unless otherwise stated.

A trial lesson may not be transferred to another person unless approved by the Centre.

4. Lesson Packages and Credits

If the Centre offers lesson packages, credits, memberships, or subscriptions, the terms applicable to those purchases will be displayed at the time of purchase.

Unless otherwise stated:

  • Lesson credits are intended for use by the student who purchased them;

  • Credits cannot be transferred to another person without permission;

  • Credits may have an expiry period where clearly stated at the time of purchase; and

  • Promotional credits may be subject to additional restrictions.

5. Refund Policy

Refund eligibility depends on the type of service purchased and the circumstances of the request.

Where a refund is permitted, refunds will normally be issued to the original payment method.

Certain services, completed lessons, promotional purchases, or lesson packages may be non-refundable except where required by applicable law.

Nothing in these Terms is intended to remove or limit any rights you may have under applicable consumer protection legislation.

6. Teacher-Student Conduct

We are committed to providing a respectful, inclusive, and safe learning environment.

Students and teachers must treat one another with courtesy and respect.

The following behaviour is not permitted:

  • Harassment or bullying;

  • Threatening or abusive behaviour;

  • Discriminatory or hateful conduct;

  • Sexual harassment or inappropriate sexual behaviour;

  • Repeatedly disruptive behaviour;

  • Sharing inappropriate or offensive material; or

  • Any unlawful activity.

We reserve the right to suspend or terminate access to our services where a student or teacher seriously or repeatedly violates these standards.

7. Communication Between Students and Teachers

Students and teachers may communicate regarding lessons through communication methods approved by the Centre.

The Centre may provide messaging or communication tools to facilitate lessons and scheduling.

Students and teachers should not use the Centre's services to engage in activities unrelated to the educational relationship, including unauthorized commercial solicitation.

8. Learning Materials and Intellectual Property

Unless otherwise stated, teaching materials provided by the Centre or its teachers, including lesson plans, worksheets, videos, audio materials, exercises, documents, graphics, and other educational content, are owned by or licensed to the Centre or the applicable teacher.

Students may use these materials for their personal educational purposes.

Students may not reproduce, distribute, sell, publish, upload, or commercially use our materials without prior written permission.

9. Recording of Lessons

Lessons may not be recorded, reproduced, distributed, or publicly shared without the prior consent of all individuals participating in the lesson and any other consent required by applicable law.

If the Centre wishes to record a lesson for training, quality assurance, promotional, or educational purposes, appropriate notice and consent will be obtained where required.

10. Privacy

We respect your privacy and handle personal information in accordance with our applicable privacy policies and legal obligations.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

11. Website Use

You agree to use our website and services lawfully and responsibly.

You must not:

  • Attempt to gain unauthorized access to our systems;

  • Interfere with the operation of our website;

  • Upload malicious software or harmful content;

  • Use our website to engage in fraudulent activity;

  • Copy or misuse our website content; or

  • Use our services in violation of applicable laws.

12. Third-Party Services

Our services may use third-party platforms or services for payment processing, video conferencing, scheduling, communication, hosting, or other functions.

Third-party services may have their own terms and privacy policies.

We are not responsible for matters outside our reasonable control relating to third-party services.

13. Availability of Services

We will make reasonable efforts to keep our website and services available.

However, we do not guarantee that the website or online learning services will always be available or uninterrupted.

Services may occasionally be unavailable because of maintenance, technical problems, internet outages, third-party service interruptions, or circumstances beyond our reasonable control.

14. Educational Disclaimer

Our services are intended to support language learning and cultural education.

We do not guarantee that a student will achieve a particular level of fluency, examination result, certification, or other specific educational outcome.

Student progress depends on various factors, including attendance, participation, practice, and individual learning ability.

15. Suspension or Termination

We may suspend or terminate a student's access to our services if the student:

  • Seriously or repeatedly violates these Terms;

  • Engages in abusive, threatening, fraudulent, or unlawful conduct;

  • Fails to make required payments; or

  • Misuses our website, services, teachers, or learning materials.

Where appropriate, we may provide notice before taking such action.

16. Changes to These Terms

We may update these Terms from time to time.

When significant changes are made, we will make reasonable efforts to notify users through our website, email, or other appropriate means.

Your continued use of our services after the updated Terms take effect constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Limitation of Liability

To the extent permitted by applicable law, [Igbo Learning Centre Name] will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

18. Force Majeure

We will not be responsible for delays or failures to provide services caused by circumstances beyond our reasonable control, including natural disasters, severe weather, power outages, internet or telecommunications failures, government actions, epidemics, labour disruptions, or other extraordinary events.

19. Governing Law

These Terms are governed by the laws of Ontario, Canada, and applicable federal laws of Canada.

Any dispute relating to these Terms or our services will be handled in accordance with the applicable laws and courts of the relevant jurisdiction, subject to any mandatory consumer protection rights that apply.

20. Contact Us

If you have questions about these Terms, cancellations, refunds, lessons, or our services, please contact us:

[Igbo Learning Centre Name]
Email: nkemdirimeluwa@gmail.com
Website: IgbolearningHub
Address: 311 Burk Street, Ontario, Canada

By creating an account, booking a lesson, purchasing a lesson package, or using our services, you acknowledge that you have read and agree to these Terms and Conditions.

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