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Privacy Policy

Last Updated: 19/8/2026

Welcome to [Igbo Learning Centre Name] (“we,” “us,” “our,” or the “Centre”).

We respect your privacy and are committed to protecting the personal information you provide when using our website, online learning services, classes, lessons, booking services, and related services.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

Depending on how you use our website and services, we may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

  • Account information

  • Address or location information where necessary

Learning and Booking Information

When you book or participate in lessons, we may collect:

  • Tutor selected

  • Lesson date and time

  • Lesson type

  • Booking history

  • Learning preferences

  • Information you voluntarily provide to your tutor or the Centre

Technical Information

When you visit our website, certain information may automatically be collected, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Website interactions

  • Approximate location

  • Date and time of visits

  • Referring website or source

This information may be collected through cookies, analytics tools, and similar technologies.

2. How We Use Your Information

We may use your personal information to:

  • Create and manage your account;

  • Process lesson bookings;

  • Schedule and manage lessons;

  • Connect students with tutors;

  • Communicate with you about lessons and bookings;

  • Process payments;

  • Send booking confirmations and reminders;

  • Provide customer support;

  • Improve our website and educational services;

  • Manage tutors and their availability;

  • Maintain the security of our website and services;

  • Prevent fraud, abuse, or unauthorized activity;

  • Comply with legal and regulatory obligations; and

  • Send promotional or educational communications where permitted by law.

3. Tutor Information

If you register or work with the Centre as a tutor, we may collect information such as:

  • Name

  • Profile photograph

  • Biography

  • Qualifications

  • Teaching experience

  • Languages spoken

  • Areas of expertise

  • Availability and timetable information

  • Professional information provided by you

Some tutor information may be displayed publicly on our website to help students learn about available tutors.

4. Payments

Payments may be processed through third-party payment providers.

We generally do not store complete payment card information on our own systems. Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly;

  • Remember preferences;

  • Improve website performance;

  • Understand how visitors use our website;

  • Analyze website traffic; and

  • Support marketing and advertising activities where applicable.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Marketing

We may use analytics and marketing technologies to understand how visitors interact with our website and improve our services.

These technologies may include third-party analytics, advertising, or tracking services.

Where required by applicable law, we will obtain appropriate consent before using non-essential tracking technologies.

7. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our services, including:

  • Payment processors;

  • Website and hosting providers;

  • Scheduling and booking platforms;

  • Video conferencing providers;

  • Email and communication providers;

  • Analytics and marketing service providers;

  • Technology and security providers; and

  • Professional advisers or authorities where required by law.

8. Tutor and Student Communication

Where our platform provides communication tools between students and tutors, information shared through those tools may be processed to facilitate lessons and scheduling.

Students and tutors should avoid sharing unnecessary sensitive or confidential information through the platform.

9. Children's Privacy

Our services may be used by students of different ages.

Where a student is under the applicable age of consent, we may require involvement or consent from a parent or legal guardian where required by applicable law.

Parents or guardians who have questions about a child's personal information may contact us using the information provided below.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services;

  • Maintain business and financial records;

  • Resolve disputes;

  • Enforce agreements;

  • Meet legal obligations; and

  • Protect our legitimate business interests.

When personal information is no longer required, we may securely delete or anonymize it.

11. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online service or method of electronic transmission can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of certain information;

  • Withdraw consent where processing is based on consent;

  • Object to certain uses of your information;

  • Request restrictions on certain processing; and

  • Request information about how your personal information is being used.

To exercise any applicable privacy rights, please contact us using the details below.

13. International Data Transfers

Some of our service providers may operate outside Canada or your country of residence.

As a result, your personal information may be processed or stored in another country. Where required by applicable law, we will take reasonable steps to ensure appropriate safeguards are in place for such transfers.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policies of third-party services before providing them with personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When significant changes are made, we may provide notice through our website, email, or another appropriate method.

The updated Privacy Policy will become effective when posted unless otherwise stated.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

[Igbo Learning Centre Name]
Email: nkemdirimeluwa@gmail.com
Website: IgbolearningHub
Address: 311 Burk Street, Ontario, Canada

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

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